FAQ's

Shop FAQ's

Where is Galway Crystal based?

Our Showroom & Factory is based in Merlin Park, off the Old Dublin Road just outside Galway City.

How do I contact you?

You can reach us on 091-757311 or by email at mailorder@galwaycrystal.ie

Alternatively you can contact us by Facebook messenger directly from our website(no Facebook account required if you choose guest) or go onto our Facebook page and message us directly there. We normally respond within a few hours to Facebook Messages.

What are your opening hours?

We are open 7 days a week.

Monday to Friday 9.00am-5.30pm

Saturday & Sunday 9.30am-5.30pm

Do you offer a Personalisation Service?

Yes we do, we offer an engraving service on certain items that are suitable for engraving. This is a great idea to offer a unique and special gift for an upcoming event; Wedding, Engagement, Anniversary, Graduation, Retirement, Corporate Gifts, Birthday, New Baby or Christening

Our Engraving service takes 3-5 days plus shipping for small orders and for larger orders over 10 items it can take 1 week plus shipping. You will receive your tracking number prior to dispatch of your order.  This will  update once engraving is completed and your parcel has been collected by the courtier. 

If you would like you get an item engraved and pick it up instead of delivery then please choose click & collect under delivery options when placing the order.

Do you send on artwork for engraving orders?

Yes we can send on artwork of what the engraving will look like prior to engraving but we can't show you what it will look like on the item until after it has been engraved. The artwork will show you the style of writing that will be used.

Can you engrave photographs on your products?

Yes we can engrave photographs on certain items like vases or plates. Photographs need a large amount of space to show all the detail so they can't be engraved on smaller items.

How much is the Engraving Charge?

The engraving charge is €20 and it is automatically included for all products in the personalisation section.

Do you offer Click & Collect?

Yes we do, our click & collect pickup up point is the reception desk just inside the entrance door. You will receive an email when your order is available for collection. Remember engraving orders take 2-3 days so these orders will not be available to collect straight away. If you have an urgent order please call us on 091757311 and will try and accommodate you.

I have chipped glasses, can these be repaired?

Yes, we can repair glasses that are chipped around the rim. This normally takes 1-2 days and price will be calculated in our showroom. Unfortunately we can't repair glasses that have been completely broken, we only repair chips.

Do I need to make an appointment to visit your showroom?

No, we are open to the public 7 days a week. There is no charge to visit.

Delivery FAQ's

Will I receive a tracking number for my order?

Yes, we issue tracking numbers as your parcel is processing through our warehouse.  On occasion you may receive tracking numbers prior to courier collection.  Please allow 24H* for updates to process (allowing for engravings to process*). If you have any queries on your order send us a message on Facebook Messenger or by email at mailorder@galwaycrystal.ie

What is something has arrived broken from my order?

On the off chance that you have received a broken item, please send us an email to mailorder@galwaycrystal.ie or a Facebook message, include your order number, a picture of the broken item, the state of the delivery box(any damage to box?) and the item that has been damaged and quantity. We will send out a replacement as soon as we receive this information.

Do you ship worldwide and how much is it?

Yes we ship worldwide. Check out our delivery information below.

Website FAQ's

The item I want is out of stock?

Our products are normally restocked within a few weeks of the item going out of stock. In some rare occasions it can take 2 months for the item to come back into stock. Stay up to date by clicking on the stock reminder email for the product you like, that way you will be notified as soon as it's back in stock.

I have a question about Checkout?

Please email our customer service team on mailorder@galwaycrystal.ie, or send us a Facebook message. Alternatively give us a call on 091757311 and we would be happy to help.

Can I order over the phone instead?

Of course! Give us a call on 091-757311

Caring for you glasses FAQ's

How do I clean my Galway Crystal Glasses?

To help keep your prized piece of Galway Crystal Glass looking as beautiful as the day you bought it, please follow these five steps carefully.

1. Hand wash in warm water 
2. Use only mild soap flakes 
3. Rinse in clear water 
4. Dry carefully with a linen or lint free cloth 
5. Polish with a lint free cloth 

Can I put my Crystal Glasses in the dishwasher?

It is not recommended to put Crystal Glassware in the dishwasher.