IRELAND AND UK
Our Showroom & Factory is based in Merlin Park, off the Old Dublin Road just outside Galway City.
You can reach us on 091-757311 or by email at mailorder@galwaycrystal.ie
Alternatively you can contact us by Facebook messenger directly from our website(no Facebook account required if you choose guest) or go onto our Facebook page and message us directly there. We normally respond within a few hours to Facebook Messages.
We are open 7 days a week.
Monday to Friday 9.00am-5.30pm
Saturday & Sunday 9.30am-5.30pm
Yes we do, we offer an engraving service on certain items that are suitable for engraving. This is a great idea to offer a unique and special gift for an upcoming event; Wedding, Engagement, Anniversary, Graduation, Retirement, Corporate Gifts, Birthday, New Baby or Christening
Our Engraving service takes 3-5 days plus shipping for small orders and for larger orders over 10 items it can take 1 week plus shipping. You will receive your tracking number prior to dispatch of your order. This will update once engraving is completed and your parcel has been collected by the courtier.
If you would like you get an item engraved and pick it up instead of delivery then please choose click & collect under delivery options when placing the order.
Yes we can send on artwork of what the engraving will look like prior to engraving but we can't show you what it will look like on the item until after it has been engraved. The artwork will show you the style of writing that will be used.
Yes we can engrave photographs on certain items like vases or plates. Photographs need a large amount of space to show all the detail so they can't be engraved on smaller items.
The engraving charge is €20 and it is automatically included for all products in the personalisation section.
Yes we do, our click & collect pickup up point is the reception desk just inside the entrance door. You will receive an email when your order is available for collection. Remember engraving orders take 2-3 days so these orders will not be available to collect straight away. If you have an urgent order please call us on 091757311 and will try and accommodate you.
Yes, we can repair glasses that are chipped around the rim. This normally takes 1-2 days and price will be calculated in our showroom. Unfortunately we can't repair glasses that have been completely broken, we only repair chips.
No, we are open to the public 7 days a week. There is no charge to visit.
Yes, we issue tracking numbers as your parcel is processing through our warehouse. On occasion you may receive tracking numbers prior to courier collection. Please allow 24H* for updates to process (allowing for engravings to process*). If you have any queries on your order send us a message on Facebook Messenger or by email at mailorder@galwaycrystal.ie
On the off chance that you have received a broken item, please send us an email to mailorder@galwaycrystal.ie or a Facebook message, include your order number, a picture of the broken item, the state of the delivery box(any damage to box?) and the item that has been damaged and quantity. We will send out a replacement as soon as we receive this information.
Yes we ship worldwide. Check out our delivery information below.
IRELAND AND UK
Country | Standard Lead Times* | Orders under €59 | Orders over €59 |
IRELAND |
2-3 WORKING DAYS |
€4.99 |
FREE |
NI |
3-5 WORKING DAYS |
€4.99 |
FREE |
UK |
5-7 WORKING DAYS |
€4.99 |
FREE |
EUROPE
Country | Standard Lead Times * | Orders under €150 | Orders over €150 |
EUROPE |
7- 10 WORKING DAYS |
€22.95 |
€29.95 |
AMERICA AND CANADA
Country | Standard Lead Times * | Orders under €150 | Orders over €150 |
CANADA |
15 WORKING DAYS |
€29.95 |
€39.95 |
UNITED STATES |
15 WORKING DAYS |
€29.95 |
€39.95 |
AUSTRALIA AND NEW ZEALAND
Country | Standard Lead Times * | Orders under €200 | Orders over €200 | Orders over €300 |
AUSTRALIA |
15 WORKING DAYS |
€50.00 |
€65.00 |
€85.00 |
NEW ZEALAND |
15 WORKING DAYS |
€50.00 |
€65.00 |
€85.00 |
REST OF THE WORLD
Country | Standard Lead Times* | Orders under €200 | Orders over €200 |
REST OF THE WORLD |
15 WORKING DAYS |
€75.00 |
€85.00 |
Our products are normally restocked within a few weeks of the item going out of stock. In some rare occasions it can take 2 months for the item to come back into stock. Stay up to date by clicking on the stock reminder email for the product you like, that way you will be notified as soon as it's back in stock.
Please email our customer service team on mailorder@galwaycrystal.ie, or send us a Facebook message. Alternatively give us a call on 091757311 and we would be happy to help.
Of course! Give us a call on 091-757311
To help keep your prized piece of Galway Crystal Glass looking as beautiful as the day you bought it, please follow these five steps carefully.
It is not recommended to put Crystal Glassware in the dishwasher.