Our 30 day returns guarantee means that if for any reason you are not satisfied with your purchase you can return it to us in its original condition within 30 days of the date you received the item. The item should be unopened with seals and inner packaging intact and you should have a receipt or proof of purchase. We will then issue you with a full refund for the price you paid for the item.
Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
We are unable to exchange items that are not damaged, defective or incorrect, however if you have received a damaged, defective or incorrect item the following policies apply.
Please return to:
*Please include as much information as possible; reason for return/exchange and an order ref number(please include your invoice received and a brief note explaining the return) Please send us an email at firstname.lastname@example.org to let us know you are returning also.
**We do not cover the return costs
Galway Irish Crystal Heritage Centre
Old Dublin Road
If the item was damaged in transit
If you take delivery of a Galway Irish Crystal package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange; please contact us directly via email@example.com and ensure you include your order reference number in all correspondences.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period of time. Please contact us directly via firstname.lastname@example.org to discuss the nature of any defective item and any possible solutions.
If the item becomes defective (after 30 days of receipt)
If we sent you an item you did not order (an "incorrect" item)
As soon as you find out we've sent you an incorrect item, contact us directly via email@example.com to arrange return and/or replacement of the item in question. Please include your order reference number in all correspondences.